You can change your plan whenever your monitoring needs change. Upgrades take effect immediately; downgrades and cancellations take effect at the end of your current billing period. Everything except the initial upgrade happens in Stripe's secure Customer Portal, reached from Account Settings → Subscription.
Upgrading
- Go to Account Settings → Subscription.
- Click Upgrade to [Plan Name] on the plan you want.
- From the Free plan you are taken to Stripe Checkout. From a paid plan the change is processed immediately and the prorated difference is charged.
Your new limits and features apply straight away, including SSL monitoring, DNS monitoring and the tighter check cadence in a drop window.
Downgrading to a lower paid plan
- Go to Account Settings → Subscription.
- Click Manage Subscription in Stripe.
- Choose Update Plan and select the lower tier.
Check your domain count first. If you hold more domains than the new plan allows, monitoring is paused on the excess when the downgrade takes effect. Nothing is deleted, and resuming a paused domain is one click once you are back under the limit.
Cancelling
- Go to Account Settings → Subscription.
- Click Manage Subscription in Stripe.
- Choose Cancel Plan and confirm.
What happens next:
- Your plan keeps working until the end of the period you have already paid for.
- No further charges are made after that.
- Your account reverts to Free at the end of the cycle. SSL monitoring, DNS monitoring, paid delivery channels and the drop-window cadence stop at that point.
- Your data is kept. Domains, history and alerts are preserved. If you hold more domains than the Free limit, monitoring pauses on the excess rather than removing them.
You can resubscribe at any time from the same screen, and paused domains can be resumed as soon as you are within the new limit.
Notes on billing
- Proration. Stripe calculates the prorated amount when you upgrade mid-cycle, so you pay only the difference for the remainder of the period.
- Timing. Upgrades are immediate. Downgrades and cancellations take effect at the start of the next billing cycle.
- Refunds. Cancelling stops future charges; it does not automatically refund the current period. Contact support if you have a specific billing concern.
- Manually managed plans. If an administrator granted your plan, the subscription tab says so, and changes go through support rather than Stripe.
- Payment methods and invoices are managed in the same Stripe portal. See How to update payment methods.
For what each tier includes, see Understanding plans and limits.