Troubleshooting: Not Receiving Alerts

If you've configured alerts in Domainyze but aren't receiving them, here are some common troubleshooting steps to help you identify and resolve the issue:

1. Check Your Alert Settings

• Is the Alert Enabled? Navigate to the specific domain's detail page in your dashboard and verify that the alert type you expect to receive (e.g., "Available", "SSL Expiry") is actually enabled.
• Correct Intervals? For expiration and SSL alerts, ensure you've selected the correct reminder intervals (e.g., 30 days before expiry).
• Monitoring Status: Ensure the domain itself is actively being monitored in your Watchlist or Portfolio.

2. Check Your Email (Primary Alert Channel)

• Spam/Junk Folder: The most common reason for not receiving emails. Check your spam or junk mail folder.
• Whitelisting: Add noreply@domainyze.com to your email contacts or whitelist to ensure delivery.
• Email Address: Verify that the email address configured in your User Settings is correct and up-to-date.
• Email Client Rules: Check if you have any email rules or filters that might be moving Domainyze emails to other folders.

3. Has the Event Actually Occurred?

• Domain Status: Confirm that the actual status change or event has indeed happened. For example, if you're waiting for an "Available" alert, double-check the domain's current status (e.g., using an external WHOIS checker) to ensure it's genuinely available.
• Propagation Delays: Remember that there can be delays in WHOIS/RDAP updates. Domainyze alerts are triggered based on the data we retrieve.

4. Recent Changes to Your Account?

• Subscription Status: Ensure your subscription is active and that you haven't exceeded any limits (e.g., number of monitored domains, alert frequency).
• Account Deactivation: Verify your account is active and not pending deactivation.

5. Contact Support

If you've gone through all these steps and are still not receiving alerts, please contact our support team. Provide the domain name, the type of alert you expect, and any troubleshooting steps you've already taken. This information will help us diagnose the issue more quickly.